Your security is our priority
Ensuring your security is just as important to us as delivering a consistent, thoughtful user experience. We have various measures and policies in place to protect the data of all our users.
We strongly believe in being transparent regarding security and have outlined our practices below for your knowledge.
We store our data securely
We use Amazon Web Services (AWS) for our data center due to its reliability and security. Their security standards are unrivaled. Their services are designed for high-volume data center operations and have compliance with both ISO 27001 certification and Level 1 service provider under the PCI Data Security Standard, which protects your billing information.
AWS has multiple data centers dispersed in remote areas around the world. If a data center is down due to failure, a recovery data center can seamlessly continue service.
You can find more information on data center security at https://aws.amazon.com/security/.
We meet the highest compliance standards
Nulab continuously seeks to protect your data with the highest standards in the industry, which is why we've worked to achieve compliance with ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018.
We treat your data with care
We have strict policies about who can access our servers. Only operational team members can access Nulab servers from our environment firewall on AWS. Those team members can only access the servers during authorized routine checks and approved investigations into user feedback, such as bugs. Nulab users have ZERO access to our servers directly.
We backup your data for peace of mind
Nulab has two countermeasures in case of server failure, human error, etc.
First, our database server continuously forwards and copies data to another server in real-time. Consequently, if the database server fails for any reason, we can resume software usage with the cloned data.
Second, we perform regular backups. Once a day, we complete a full backup of Backlog, Typetalk data, and Cacoo data. We can roll back to those backups if we lose messages due to an operational mistake.
We prohibit unauthorized access
We have robust systems in place to protect against application vulnerability and prevent malicious third parties from accessing your data.
We encrypt all HTTP connections
All connections to Nulab software on the web and mobile devices are encrypted by SSL and sent using HTTPS. We use encrypted connection via TLS 1.2 for HTTPS. All passwords are encrypted.
We have an excellent track record
Each day we ensure that our software meets and exceeds the expectations of collaborative tools for business. We perform server monitoring, troubleshooting, and planned updates. We are always taking action to improve our applications and your experience.
We are always monitoring and troubleshooting
We monitor server reports 24/7. Our monitoring system notifies our operational team of system abnormalities, and that team follows up immediately.
We handle security issues swiftly
We have a set of procedures in place in the event of a vulnerability. We notify all users immediately following any security concerns—you’ll always know what we know.
Please send reports directly using our contact form if you notice a security vulnerability.
For comprehensive details on our security procedures, please refer to the most recent edition of our official security whitepaper