service request management software
Service request management software to streamline tracking and resolution
Why teams use Backlog for service request management
Centralized service request tracking
Backlog keeps all service requests, issues, and tasks in one unified workspace—making it easy to log, manage, and track every request from intake to resolution.
- Replace scattered tools and spreadsheets
- View all requests in a single dashboard
- Keep teams aligned on status and ownership
Submit requests via email or custom forms
Turn emails into trackable tickets automatically with email-to-issue functionality. Create request templates with custom fields to standardize what your team needs to know up front.
- Streamline request intake
- Eliminate manual data entry
- Ensure every request follows the right workflow
Real-time updates and automatic notifications
Backlog sends instant email notifications when a request is updated, assigned, or resolved—so your team can respond faster and stay in sync.
- Never miss a status update
- Keep requesters and assignees informed
- Eliminate follow-up emails
Built-in collaboration and documentation
Attach screenshots, add internal notes, and reference wikis for SOPs—all directly within each service request. Keep everything your team needs in one place.
- Reduce back-and-forth
- Maintain clear documentation for every request
- Speed up resolution with all context attached
Track progress with visual tools
Use Kanban Boards, Gantt charts, and filters to monitor request volumes, team workloads, and SLA timelines. Spot bottlenecks before they slow you down.
- Identify overdue requests
- Prioritize work efficiently
- Manage timelines with confidence
Secure access and role-based permissions
Set access levels for different teams or departments, ensuring the right people can view, edit, or resolve requests without compromising security.
- Collaborate across departments
- Protect sensitive data
- Maintain control as your team scales
Ditch email threads and Excel logs for good
Backlog replaces outdated tools with a modern, structured system built for service request management—making it easier to track, collaborate, and deliver results.
- Reduce reliance on manual tracking
- Improve team accountability
- Get more done with less chaos
Try Backlog for service request management today
Manage every request from submission to resolution
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