Nulab Terms of Service

Index

These Terms and Conditions shall apply as follows, based on the application date: (Previous version: 8th Edition , November 19, 2024)

New applicants (on or after April 8, 2026): Effective as of April 8, 2026
Existing applicants (on or before April 7, 2026): Effective as of May 7, 2026

Language Note

This English version is provided for convenience. In the event of any inconsistency between the Japanese version and the English version, the Japanese version shall prevail.

Nulab Terms of Use

Article 1 (Purpose)

These Terms of Use (these “Terms”) set forth the terms and conditions for the use of all applications and services (the “Service”) provided by Nulab Inc. (the “Company”).

Users of the Service (as defined in Article 2, item (4)) shall use the Service in accordance with these Terms, and may not use the Service unless they agree to these Terms.

Any terms, rules, or other provisions distributed, delivered, or posted by the Company in relation to the Service (collectively, the “Supplemental Terms, etc.”) shall constitute a part of these Terms as between the Company and the User. If these Terms conflict with the Supplemental Terms, etc., the Supplemental Terms, etc. shall prevail. Provided, however, that security white papers and other explanatory materials are for reference purposes only and shall not constitute Supplemental Terms, etc. unless the Company expressly designates them as contractual documents.

Article 2 (Definitions)

The terms used in these Terms shall have the following meanings:

(1) “Subscriber” means a corporation or individual that has agreed to these Terms and entered into an agreement with the Company for use of the Service.

(2) “Subscription Administrator” means an individual who is the Subscriber itself, or who represents or acts on behalf of the Subscriber, and who is a User authorized to perform the following acts in relation to the use of the Service: (i) official registration for use of the Service; (ii) confirmation and review of the contractual terms and payment history of the agreement for use of the Service; (iii) changes to the subscription plan; (iv) changes to the payment method; (v) changes to the Subscription Administrator or Space Owner; (vi) application for termination of use of the Service; and other contractual and payment procedures relating to use of the Service, and who has legal authority to perform legal acts on behalf of the Subscriber.

(3) “End User” means an individual designated as a user authorized to use the Service under the management of the Subscriber, whether on a paid or unpaid basis. For example, in the case of a corporate subscription, each employee and any other person approved by the Subscriber shall constitute an End User.

(4) “User” means, collectively, the Subscriber, the Subscription Administrator, and the End Users.

(5) “User Data” means information input, sent, uploaded, or caused to be generated by a User in the Service (including content, attachments, comments, diagram data, and the like), and metadata generated within the Service in connection with the management, display, search, or sharing of such information (including creation date and time, update date and time, creator, identifiers, tags, and the like).

(6) “Service Data” means logs, measurement data, performance indicators, and other similar data generated or collected for the provision, operation, security, and quality maintenance of the Service.

(7) “Account Data” means information acquired and managed by the Company in connection with account registration, contracting, billing, payment, inquiry handling, marketing, and similar matters.

(8) “DPA” means the Data Processing Addendum separately established by the Company.

(9) “Subprocessor List Page” means the fixed URL on the Company’s website where the Company posts a list of subprocessors (subcontractors).

Japanese: https://nulab.com/ja/privacy/list-of-service-providers/
English: https://nulab.com/privacy/list-of-service-providers/

Article 3 (Types of Services)

The Service includes free plans, paid plans, and trials.
A free plan is a service that allows Users to use, free of charge, certain functions of a paid plan designated by the Company.
A paid plan is a service under which the Subscriber may use the functions provided by the Company within the Service by separately registering in accordance with the method prescribed by the Company and paying the prescribed usage fees to the Company. Separate “Special Provisions for Paid Users” shall apply to paid plans, and the details of paid plans shall be as stated separately on the Company’s website.
A trial is a service that allows Users to use, free of charge for a period designated by the Company, certain functions of a paid plan designated by the Company.
A Subscriber to a free plan may migrate to a paid plan by applying in accordance with the method prescribed by the Company.
A Subscriber to a trial may migrate to a free plan or a paid plan by applying in accordance with the method prescribed by the Company within the period designated by the Company. In addition, if no application is made in accordance with the method prescribed by the Company within the trial period designated by the Company, the trial use of the Service shall automatically stop upon expiration of the trial period.
The provisions of this Article shall not apply to any enterprise contract management site separately designated by the Company (to which Enterprise Terms apply).

Article 3-2 (Changes to and Discontinuation of Free Plans)

The Company may, at its discretion, change or discontinue the contents, conditions of provision, usage limits, period of availability, or target users of any free plan.
The Company shall not be liable in any way for any damages incurred by any User as a result of any change or discontinuation under the preceding paragraph.

Article 4 (Responsibility for Management of Accounts and Passwords)

A Subscriber may set up an organizational account in accordance with the method prescribed by the Company and use the Service.
A Subscriber may grant accounts to End Users in accordance with the method prescribed by the Company and allow them to use the Service.
Using the management functions provided by the Company (including Nulab Pass), a Subscriber may add accounts, set permissions, make changes, delete accounts, and otherwise manage accounts within the scope prescribed by the Company. The fee calculation method, usage limits, and other conditions shall be governed by the provisions separately established by the Company (including pricing tables and application screens).
Each User shall manage its account information (including usernames, passwords, API keys, access tokens, and other authentication credentials) at its own responsibility, and shall not allow any third party to use such information, or cause any third party to view, create, update, or otherwise operate the Service using such information. Any use of the Service conducted using a User’s authentication credentials shall be deemed use by that User, and the Company shall not be liable in any way for any damages incurred by a User due to use by any third party.
If a User becomes aware of any leakage of authentication credentials or any risk of unauthorized use by a third party, the User shall immediately notify the Company and follow the Company’s instructions. The Company may, as necessary, suspend the relevant account or take other reasonable measures.

Article 5 (Obligations of the Subscriber)

The Subscriber shall represent and warrant either of the following, and shall bear the obligation and responsibility to investigate and confirm the same:
(1) All End Users, except those described in item (2), are at least 18 years of age; or
(2) If any End User under 18 years of age uses the Service, prior consent of such End User’s parent or other legal representative has been obtained for such use of the Service.
The Subscriber shall be obligated to cause the Subscription Administrator and the End Users to comply with these Terms, and the Subscriber shall be responsible for any damages arising from any breach of the obligations set forth in these Terms by the Subscription Administrator or any End User.

Article 6 (Notices and Communications)

Notices and communications between the Company and a User shall be made by email, postings within the Service, postings on the Company’s website (service site), or by any other method prescribed by the Company.
Notices and communications from the Company to a User shall be deemed to have reached the User at the times specified below:
(1) If by email: at the time such email would ordinarily be deemed to have arrived after being sent by the Company to the email address registered by the User;
(2) If by posting within the Service: when such posting is displayed within the Service; and
(3) If by posting on the Company’s website (service site): when such posting is displayed on the Company’s website.
Each User shall at all times accurately register and maintain the latest email address and other contact information prescribed by the Company so that notices and communications from the Company can be received.
Even if the Company has sent a notice or communication to the contact information registered by the User, but the User could not receive it due to any defect in such contact information, rejection settings, filtering, communication failure, or any other circumstance not attributable to the Company, such notice or communication shall nevertheless be deemed to have reached the User at the time it ordinarily should have arrived, and the Company shall not be liable in any way for any damages incurred by the User due to such failure of delivery.

Article 7 (Prohibited Matters)

In using the Service, a User shall not engage in any of the following acts:

(1) Any act in violation of these Terms or any other terms applicable to use of the Service;

(2) Reverse engineering, decompiling, disassembling, hacking, disabling, interfering with, dismantling, modifying, copying, converting, destroying, creating mirror sites for, or any similar act with respect to all or any part of the Service;

(3) Scraping, crawling (using programs such as crawlers, robots, or spiders), or using any other similar means to make special access beyond the scope of ordinary use, or to obtain information regarding the Service;

(4) Issuing a large volume of requests to the Service and thereby imposing a load on the systems used to provide the Service;

(5) Transferring or lending an account to a third party (including use of a single account by multiple persons);

(6) Using another person’s account or password without that person’s permission;

(7) Allowing a third party to use account authentication credentials (including passwords, API keys, access tokens, and other similar information), or causing a third party to view, create, update, or otherwise operate the Service using such credentials;

(8) Unauthorized access, cracking, or any equivalent act, including, without limitation, testing vulnerabilities of systems or networks, or bypassing security or authentication measures of systems or networks without authorization;

(9) Any act in violation of laws or regulations;

(10) Any act related to criminal activity;

(11) Except where the Company has given prior consent in writing (including by electronic means) or by a method designated by the Company (including under any partner program separately established by the Company), reproducing, copying, duplicating, transmitting, extracting, processing, modifying, enabling transmission of, or otherwise making secondary use of the Service, or lending, selling, redistributing, publicly transmitting, sublicensing, or otherwise allowing a third party to use the Service; provided, however, that where the Subscriber allows persons added as Users under the management of the Subscriber by the method prescribed by the Company to use the Service for the Subscriber’s own business operations, such use shall not constitute “allowing a third party to use the Service” under this item;

(12) Any act infringing the copyrights, patent rights, or other intellectual property rights of the Company or any third party;

(13) Any act contrary to public order and morals;

(14) Any act socially regarded as inappropriate conduct;

(15) Any act that damages, or may damage, the credibility, reputation, or honor of the Service or any and all services provided by the Company;

(16) Authenticating and using a domain that is not managed or held by the Subscriber;

(17) Any act constituting customer harassment; or

(18) Any other act that the Company deems inappropriate.

Article 8 (Suspension of Use and Deletion of Accounts)

If a Subscriber or any User breaches these Terms, or falls under any of the following events, the Company may terminate all or part of the agreement for use of the Service between the relevant User and the Subscriber, suspend any and all future use of the Service by the relevant User, or delete the relevant User’s account:
(1) If there is any false information in the content entered by the Subscriber at the time of application for the Service;
(2) If the Subscriber fails to provide necessary information requested by the Company;
(3) If a User engages in any prohibited act provided in the preceding Article;
(4) If the Company determines that there is doubt regarding payment of the Subscriber’s usage fees;
(5) If a credit card company cancels payment of the Subscriber’s usage fees;
(6) If the User has not used the Service for 180 days or more;
(7) If the Subscriber is subject to revocation, suspension, or similar disposition of a business license by a supervisory authority;
(8) If the Subscriber suspends payments, becomes unable to pay its debts, or dishonors a bill or check;
(9) If the Subscriber is subject to an attachment, provisional attachment, provisional disposition, auction petition, or disposition for delinquency in public dues and taxes;
(10) If a petition is filed against the Subscriber for commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or special liquidation;
(11) If the Subscriber is dissolved (except by merger), or in substance suspends or ceases its business;
(12) If the Company determines that there has been a material change in the Subscriber’s assets or credit condition and that there is a risk that the Subscriber will have difficulty performing its obligations under these Terms or other terms relating to the Service; or
(13) Any other case where the Company determines that continued use of the Service is inappropriate.
If any item of the preceding paragraph applies, the User shall automatically lose the benefit of time with respect to all obligations owed to the Company, without any notice or demand from the Company, and shall immediately pay all such obligations in a lump sum.
The Company shall not be liable for any damages incurred by a User due to termination of the agreement for use of the Service, suspension of use of the Service, or deletion of an account pursuant to Paragraph 1.

Article 9 (Application Usage Conditions, etc.)

A part of the Service may be used on computers, mobile devices, and other operating environments separately designated by the Company by installing an application.
Each User shall, at its own responsibility and expense, prepare and maintain the devices, operating systems, browsers, communication lines, and other usage environment necessary for use of the Service.
Communication charges and any other costs required for use of the Service shall be borne by the User.
Even if a User incurs damages because the User is unable to use the Service, or because communication speed decreases, communication lines malfunction, become congested, or are involved in accidents, or the communication environment deteriorates, due to the User’s devices, operating system, browser, communication lines, or other usage environment, the Company shall not be liable in any way unless caused by the Company’s willful misconduct or gross negligence.
If the agreement for use of the Service terminates, the User shall delete the application for the Service from the device to which the application was downloaded.
All intellectual property rights used in the Service (including trademarks, trade names, service marks, and logos) belong to the Company or to third parties lawfully licensed thereto, and shall in all cases remain vested in the Company and such third parties. All other content and materials used in the Service, including software, are protected by copyright, trademark, service mark, patent, trade secret, know-how, and other intellectual property laws. Nothing contained in the Service shall be construed as granting to any User, whether by implication or otherwise, any license or right without the prior written consent of the Company or the third party holding such intellectual property rights.

Article 10 (Data Management and Information Security)

The Company shall take reasonable security control measures for User Data provided by Users through the Service in accordance with these Terms and the Supplemental Terms, etc. However, User Data shall be managed at the User’s own responsibility, and the Company shall not be liable in any way for deletion or loss of User Data caused by the negligence of the User or any other cause attributable to the User.
Data handled by the Company in relation to the Service is classified into: (a) User Data, (b) Service Data, and (c) Account Data. Personal data included in User Data shall be handled in accordance with the DPA, and Account Data shall be handled in accordance with the Privacy Policy.
Intellectual property rights in User Data shall belong to the User. However, the User grants to the Company the rights necessary for the Company to process User Data to the extent necessary for the Company to provide, maintain, and protect the Service (including incident response, support response, security response, backups, and the like), in accordance with applicable laws, these Terms, the DPA, and the Privacy Policy.
The User represents and warrants that, in using the Service, it (a) has the necessary rights with respect to the User Data, (b) does not violate applicable laws or these Terms, and (c) does not infringe any third party’s rights.
The User shall set and control access to User Data at its own responsibility. The Company does not ordinarily monitor or review the contents of User Data. However, only where required by law, where necessary for support response, incident analysis, security response, or otherwise for provision of the Service, or where provided in the DPA, the Privacy Policy, or other documents separately established by the Company, the Company may transmit User Data or Service Data to, and have it processed by, third parties (including subprocessors). Please refer to the DPA for the list of subprocessors.
Security relating to User Data and other information shall be governed not only by these Terms but also by the DPA and other security-related documents separately established by the Company.

Article 11 (Digital Millennium Copyright Act)

The Company responds to clear notices of copyright infringement in accordance with the U.S. Digital Millennium Copyright Act.
The Company respects the intellectual property rights of third parties and prohibits Users from uploading or posting materials, documents, images, or other works that infringe the intellectual property rights of third parties.
If the holder of an intellectual property right believes that a work has been reproduced or copied in a manner constituting copyright infringement, the holder shall provide the following information in writing (including electronic data and email) to the Company’s COPYRIGHT AGENT set forth in Paragraph 4:
(1) The signature or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
(2) A detailed description of the copyrighted work claimed to have been infringed;
(3) A detailed description of where the allegedly infringing material is located in the Service;
(4) The claimant’s address, telephone number, and email address;
(5) A statement by the claimant that the claimant has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(6) A statement by the claimant that, under penalty of perjury, the information in the notice is accurate and that the claimant is the copyright owner or is authorized to act on behalf of the copyright owner.
To assert copyright infringement, please contact the Company’s COPYRIGHT AGENT at the following address:
COPYRIGHT AGENT: copyrightagent@nulab.com
If the Company finds it difficult to determine whether any intellectual property right has been infringed or whether the requirements of the Digital Millennium Copyright Act (DMCA) have been satisfied, the Company may request additional information from the claimant without removing the allegedly infringing material.
If a dispute arises as to the ownership of the intellectual property right at issue, the Company reserves the right to remove or disable access to the allegedly infringing material while awaiting resolution of the dispute. The Company may also delete the account of any User whom the Company determines to be a repeat infringer.
Please note that anyone who knowingly misrepresents that material is infringing may be subject to liability for damages under Section 512(f) of the U.S. Digital Millennium Copyright Act.

Article 12 (Responsibility of Subscribers and Users)

Any issue arising between Users, or between a User and a third party, in connection with use of the Service shall be resolved by the relevant User at its own responsibility and expense, and the Company shall not be liable in any way.
With respect to any issue arising in relation to information registered or made public by a User on the Service, the relevant User shall bear all responsibility, and the Company shall not be liable in any way.
A Subscriber may, at its own responsibility, invite a third party as an End User to the Service and allow that third party to use the Service. The Subscriber shall cause such invited End User to comply with these Terms, and the Subscriber shall be responsible for such End User’s use of the Service.
If the Company reasonably determines that any User (including a third party invited as an End User) has breached or is likely to breach these Terms, the Company may take measures such as temporarily suspending, restricting, or terminating such User’s account or use of the Service. The Company may also request the Subscriber, as necessary, to suspend, delete, or otherwise take action with respect to such User, and the Subscriber shall cooperate.
The Company shall not be liable in any way for any damages incurred by any User in connection with measures taken by the Company under the preceding two paragraphs or account management by the Subscriber (including changes or deletion).

Article 13 (Temporary Interruption and Suspension of Provision)

The Company may suspend or temporarily interrupt all or part of the Service without notice to Users if any of the following events occurs:
(1) Maintenance, updates, or the like are performed on the systems, software, servers, or the like used to provide the Service;
(2) The Company determines that there is an excessive load on the systems used to provide the Service, or that there is a security issue due to unauthorized access or the like;
(3) Provision of the Service becomes difficult due to fire, power outage, earthquake, other natural disaster, war, civil disturbance, riot, labor dispute, or the like;
(4) Any suspension, interruption, delay, malfunction, performance degradation, specification change, termination, or similar event occurs in any service, API, software, or infrastructure provided by an external provider that is integrated with the Service or related to the provision of the Service; or
(5) In addition to the preceding items, the Company determines that suspension or temporary interruption of the Service is necessary for operational or technical reasons.
The Company shall not be liable in any way for any damages incurred by any User due to suspension or temporary interruption of the Service under the preceding paragraph.

Article 14 (Changes to the Contents of the Service)

The Company may add to, change, or delete the contents of the Service as necessary for improvement of the Service, maintenance of quality, assurance of security, or other operational needs.
The Company may terminate provision of all or part of the Service for reasons equivalent to those in the preceding paragraph or for other operational needs. If the Company terminates provision of all of the Service, it shall, in principle, give notice or communication to Users at least 30 days prior to such termination.
The Company shall not be liable in any way for any damages incurred by any User due to the addition, change, deletion, or termination of the Service pursuant to Paragraph 1 or 2.

Article 15 (Prohibition on Assignment of Rights and Obligations)

No User may assign to any third party all or part of its status as a user of the Service or any rights or obligations relating to the Service without the Company’s prior written consent. The Company may assign all or part of its rights and obligations relating to the Service to a third party, and the User hereby consents in advance thereto.

Article 16 (Privacy and Personal Information)

The handling of Users’ privacy and personal information (including personal data) shall be as set forth in the Privacy Policy and the DPA separately established by the Company.

Article 17 (Confidentiality)

The User and the Company shall not disclose or leak to any third party, and shall use solely for the performance of the agreement for use of the Service and for no other purpose, any and all technical, business, or other operational information of the other party (excluding User Data and Service Data, and hereinafter referred to as “Confidential Information”) that is disclosed by the other party in writing, on an electromagnetic recording medium, or in any other medium after being clearly identified in advance as confidential, or that is disclosed orally or visually and then separately identified in writing as confidential within 14 days after such disclosure, without the prior written consent of the other party. Provided, however, that where the recipient of the Confidential Information reasonably determines that it is necessary to disclose the Confidential Information to its own or its affiliates’ officers or employees, or to attorneys, accountants, tax accountants, or other persons subject to confidentiality obligations under law, it may disclose such Confidential Information to those persons only to the minimum extent necessary and at the responsibility of the recipient, on the condition that obligations at least equivalent to those under this Article are imposed on such persons.
The provisions of the preceding paragraph shall not apply to information that falls under any of the following:
(1) Information already possessed by the recipient at the time of disclosure;
(2) Information already publicly known at the time of disclosure;
(3) Information that became publicly known after disclosure through no fault of the recipient;
(4) Information lawfully obtained from a third party having legitimate authority; or
(5) Information independently developed or acquired without relying on information disclosed by the other party.
The obligations set forth in Paragraph 1 shall survive for one year after termination of the agreement for use of the Service.

Article 17-2 (No Warranty)

The Service is provided on an “as is” basis, and the Company makes no warranties whatsoever, whether express or implied, with respect to the Service, including, without limitation, that (a) it is error-free or available without interruption, (b) it is fit for a particular purpose, (c) it will achieve any particular result or that it is complete, accurate (including the accuracy of results output by functions using AI), current, or useful, or (d) there are no defects or that defects will be corrected.
Even if all or part of the Service becomes unavailable, data is lost, transmission becomes impossible, response is delayed, or any other malfunction occurs due to suspension, interruption, delay, malfunction, performance degradation, specification changes, or other similar events relating to services or infrastructure provided by telecommunications carriers, cloud providers, AI service providers, internet service providers, or other third parties, or due to network delays caused by congestion of communication lines, the Company shall not be liable in any way for any damages incurred by any User thereby.

Article 17-3 (Force Majeure)

If provision of the Service is delayed or becomes impossible due to causes beyond the Company’s reasonable control (including, without limitation, natural disasters, fire, power outages, communication line failures, failures of cloud providers, cyberattacks (such as DDoS, intrusion, ransomware, etc.), war, riots, laws or administrative measures, and other equivalent causes), the Company shall not be liable in any way for any damages incurred by any User thereby.

Article 18 (Damages)

Unless otherwise provided in these Terms, the scope of the Company’s liability to any User in connection with these Terms, regardless of whether the claim is based on default, tort, or any other legal cause of action, shall be limited to ordinary damages actually incurred by the User that were directly caused by the Company’s breach of these Terms, and the Company shall not be liable in any way for damages arising from causes not attributable to the Company, damages arising from special circumstances, lost profits, or the like.
Even if the Company is liable to a User for damages in connection with these Terms, such liability shall be limited to the amount of usage fees already paid by the relevant User to the Company for use of the Service during the one-year period preceding the last day of the month immediately before the month in which the event causing the damages occurred.
The preceding paragraph shall not apply if the Company has acted with willful misconduct or gross negligence.

Article 19 (Handling of User Trade Names, etc.)

The Company may use the User’s trade name, trademark, and logo mark (collectively, “Trade Names, etc.”) for the Company’s marketing or similar purposes. The Company may also disclose or publish information that the User is a user of the Service, and content distributed or measures implemented using the Service, to the extent such disclosure or publication does not violate Article 17. Provided, however, that this shall not apply if the User submits an objection through the inquiry page with the words “Request to Stop Use of Trade Names, etc.” stated at the beginning.
Notwithstanding the preceding paragraph, with respect to Users who have used the Service since before June 30, 2020, the Company shall not use such User’s Trade Names, etc. unless the Company separately obtains consent from such User.

Article 20 (Amendment of Terms)

If the Company amends these Terms, it shall specify the effective date and, before that effective date, inform Users of the contents of the amended Terms and the effective date by posting within the Service, posting on the Company’s website, or by any other method prescribed by the Company. In addition, the Company may, as necessary, notify the Subscription Administrator of the details of the amendment by email or other means. The Subscription Administrator shall accurately register and maintain the latest contact information so that it can receive notices from the Company.
For the purpose of confirming the amendments, the Company may display the amended Terms to the Subscription Administrator or End Users upon login or at another time and request confirmation.
The Subscription Administrator shall appropriately notify End Users of the amendments to these Terms, and the Company shall have no obligation to provide individual notice to End Users.
Notwithstanding the preceding paragraphs, where application of the amended Terms requires the individual’s consent or other procedures under applicable law, the Company shall take the necessary measures in accordance with such law, and the preceding paragraphs shall apply within that scope.

Article 21 (Governing Law)

These Terms shall be governed by and construed in accordance with the laws of Japan.

Article 22 (Court of Jurisdiction)

The Tokyo District Court shall have exclusive agreed jurisdiction as the court of first instance over any dispute relating to these Terms.

Article 23 (Priority of Language Versions)

These Terms are prepared in both Japanese and English. In the event of any inconsistency or discrepancy between the Japanese version and the English version, the Japanese version shall prevail in all respects.

Article 24 (Survival)

Even if the agreement for use of the Service terminates, the provisions of Article 8, Paragraphs 2 and 3, Article 9, Article 12, Paragraphs 1 and 2, Article 15, Article 16, Article 17, Article 17-3, Article 18, Article 19, Article 21, Article 22, Article 23, this Article, and Article 25 shall remain in full force and effect.

Article 25 (Indemnification)

The User agrees to defend, indemnify, and hold harmless the Company and its affiliates, and their respective directors, officers, employees, and agents, from and against any and all claims, liabilities, damages, and costs (including reasonable attorneys’ fees) arising out of or related to the User’s use of the Service, the User’s breach of these Terms, or the User’s posting or transmission of content on or through the Service, including infringement of any third party’s rights (including where content uploaded by the User to the Service infringes a third party’s rights).

The User and the Company each represent and warrant to the other that:
(1) It is not currently, and has not been within the past five years, an organized crime group, a member of an organized crime group, a person for whom five years have not yet elapsed since ceasing to be such a member, an associate member of an organized crime group, a company affiliated with an organized crime group, a corporate extortionist, a racketeer advocating social movements, a special intelligence violent group, or any other person equivalent thereto (collectively, “Anti-Social Forces”);
(2) It does not fall under any of the following:
(i) having a relationship in which Anti-Social Forces are recognized as controlling its management;
(ii) having a relationship in which Anti-Social Forces are recognized as substantially involved in its management;
(iii) having a relationship in which Anti-Social Forces are recognized as being unjustly used for the purpose of obtaining an improper benefit for itself, its own company, or a third party, or for the purpose of causing damage to a third party;
(iv) having a relationship in which it provides funds or other benefits to Anti-Social Forces, or otherwise cooperates in or is involved in the maintenance or operation of Anti-Social Forces; or
(v) having officers or persons substantially involved in management who have socially reprehensible relationships with Anti-Social Forces;
(3) Neither it nor any third party acting on its behalf will engage, in relation to the Service, in any of the following acts:
(i) violent demands;
(ii) unjust demands beyond legal responsibility;
(iii) threatening words or conduct, or use of violence, in connection with transactions;
(iv) spreading rumors, using fraudulent means, or using force to obstruct the other party’s business or damage the other party’s credibility; or
(v) any other act equivalent to the foregoing.
If a User breaches the representation and warranty set forth in Paragraph 1, the Company may terminate all or part of the agreement for use of the Service between the relevant User and the Subscriber without any notice.
If a User breaches the representation and warranty set forth in Paragraph 1, the Company may, in addition to the preceding paragraph, suspend any and all future use of the Service by the relevant User or delete the relevant User’s account.
If the Company breaches the representation and warranty set forth in Paragraph 1, the Subscriber may terminate all or part of the agreement for use of the Service.
The Company shall not be liable in any way even if a User incurs damages as a result of measures taken under Paragraph 2 or 3.
If the Company incurs any damages due to a User’s violation of this Article, the User shall immediately compensate the Company for all such damages.

Article 27 (General Provisions)

Even if any part of these Terms is held by a court of competent jurisdiction to be unenforceable or invalid, the remaining parts of these Terms shall continue in full force and effect, and the Company and the User shall endeavor to ensure that the intended effect of such part is secured to the maximum extent possible.
Neither these Terms nor use of the Service shall create any joint venture, partnership, employment, or agency relationship between the Company and any User.
Any right that a User has against the Company under these Terms or in relation to the Service shall expire if not exercised within one year from the time when such right became exercisable, unless a separate period for exercise or procedures are provided in these Terms.
Even if the Company does not exercise any right under these Terms against a User or does not assert application of any provision, this shall not be deemed a waiver by the Company of such right or of the application of such provision.
The Service may link to websites operated by third parties (“Linked Sites”). However, the Company has not confirmed, managed, or investigated any Linked Site, and shall not be liable in any way for any content, availability, advertisements, products, information, methods of use of user information, or other materials relating to any Linked Site. A link to a Linked Site does not imply any relationship with, endorsement by, or recommendation from the Company. Users shall, at their own responsibility and in accordance with the terms of use applicable to the Linked Sites, comply with obligations under laws relating to copyright, confidentiality, defamation, dignity, privacy, security, and exports in connection with use of content on the Linked Sites. Under no circumstances shall the Company be liable to any person, whether directly or indirectly, for any loss or damage arising out of the creation or use of any Linked Site or any information or materials accessed through any Linked Site. If you have any questions regarding the foregoing, please contact the administrator of the relevant Linked Site directly. The Company reserves the right, in its sole discretion, to add, change, refuse, or remove functions or links to Linked Sites from the Service, etc. without prior notice, and to introduce different functions or links to different Users.
These Terms shall also be effective in relation to successors, assignees, and licensees of the Company with respect to the Service.

Article 28 (Contact Information)

If you have any questions regarding these Terms, please contact us through the inquiry form.

Special Provisions for Paid Users

For Subscribers using the Service on a paid basis, these Special Provisions for Paid Users (these “Special Provisions”) shall apply in addition to these Terms. Terms not defined in these Special Provisions shall have the meanings set forth in these Terms.

Article 1 (Definitions)

(1) “Subscription” means the right purchased by the Subscriber from the Company to use the paid plan of the Service for a certain period.

(2) “Subscriber Information” means the following items:

If the Subscriber is a corporation:

(i) Name of the corporation or organization
(ii) Name of representative
(iii) Email address
(iv) Telephone number
(v) Address
(vi) Payment information (including invoice mailing information, credit card information, bank account information, and the like)
(vii) Other information relating to the attributes of such corporation

If the Subscriber is an individual:

(i) Name
(ii) Email address
(iii) Telephone number
(iv) Date of birth
(v) Address
(vi) Payment information (including invoice mailing information, credit card information, bank account information, and the like)
(vii) Other information relating to the attributes of such individual

Article 2 (Submission and Changes of Subscriber Information)

When applying for a paid plan, the Subscriber shall submit Subscriber Information to the Company through the application form dedicated to paid plans (the “Paid Application Form”), after agreeing to these Terms and these Special Provisions.
If any change occurs in the Subscriber Information, the Subscriber shall immediately notify the Company of the updated Subscriber Information by the method prescribed by the Company.
The Company shall not be liable in any way for any damages incurred by the Subscriber as a result of the Company’s communications, notices, invoices, or the like not reaching the Subscriber or being delayed because the notification under the preceding paragraph was not made (including where it was delayed or inaccurate).

Article 3 (Applications through Sales Partners, etc.)

The Subscriber may apply for the Service (paid plan) through a sales partner designated by the Company. However, unless the Company expressly agrees otherwise under a separately established resale license or other scheme, the provider of the Service shall be the Company, and the parties to the agreement for use of the Service shall be the Company and the Subscriber. These Terms, these Special Provisions, the DPA, and all other applicable documents shall apply to the relationship between the Company and the Subscriber.
The Company may entrust to a sales partner such tasks as acceptance of applications, contract management, sending invoices, collection of usage fees, and administrative matters relating to renewals and cancellations, and any other tasks the Company deems necessary. The Subscriber shall follow the guidance of the Company or the sales partner designated by the Company.
If the Company designates a sales partner as the recipient of usage fees for the relevant transaction, the Subscriber shall pay the usage fees to the sales partner designated by the Company.
If the Subscriber pays the usage fees to the sales partner in accordance with the method prescribed by the Company, the Subscriber’s obligation to pay the usage fees to the Company shall be extinguished at the time of such payment.
The preceding paragraph shall apply only where the Subscriber has properly made payment in accordance with the payment conditions designated by the Company or the sales partner designated by the Company, including the method, due date, amount, and payee. It shall not apply where the Company or the sales partner is unable to confirm such payment due to an erroneous remittance or any other cause attributable to the Subscriber.
The Company may provide Subscriber Information and other information relating to the Subscriber to a sales partner to the extent necessary for performance by the sales partner of the administrative tasks described in the preceding paragraphs. In such case, such information shall be handled in accordance with the Privacy Policy and other documents separately established by the Company.

Article 4 (Provision of Paid Plans)

During the subscription period of the paid plan purchased by the Subscriber, the Subscriber and the End Users designated by the Subscriber may use the paid plan of the Service in accordance with these Terms and these Special Provisions.

Article 5 (Subscription Period of Paid Plans)

The effective period of the Subscription shall be specified in the Paid Application Form and shall also be shown on the management screen of the Service for the Subscriber.
Notwithstanding the preceding paragraph, unless either the Subscriber or the Company expresses a different intention by the expiration date, the Subscription shall automatically renew, and the same shall apply thereafter. The usage fees and other conditions applicable to the renewed subscription period shall be as set forth in these Terms, these Special Provisions, and the pricing table separately established by the Company and applicable at the time of renewal.
Regardless of the reason for termination, if the Subscription terminates during its effective period (including migration from a paid plan to a free plan), the Subscriber may continue to use the paid plan until expiration of the effective period of such Subscription; provided, however, that the Company shall not refund any usage fees corresponding to the remaining period of the Subscription.

Article 6 (Usage Fees and Payment)

The usage fees payable by the Subscriber to the Company for the paid plan shall be the amounts set forth in the pricing table separately posted on the Company’s website.
The Company shall calculate the usage fees pursuant to the preceding paragraph and issue invoices to the Subscriber at the time and in the manner prescribed by the Company.
Unless otherwise provided in these Terms or these Special Provisions, no usage fees paid by the Subscriber to the Company in relation to the Service shall be refunded under any circumstances.
The Company shall inform the Subscriber of the due dates and payment methods for usage fees by setting them forth in invoices and, in addition, by the pricing table on the Company’s website, email, or other means.
Any bank transfer fees and other costs incurred in paying the usage fees to a financial institution shall be borne by the Subscriber.
Even where the Subscriber has selected a payment method in accordance with the method prescribed by the Company, if there is any defect in such payment method, the Subscriber shall immediately notify the Company thereof through the inquiry form within the Service.
If the Subscriber pays usage fees by a method other than that specified in the Paid Application Form or otherwise approved by the Company, and the Company is unable to confirm that the relevant Subscriber has paid the usage fees, the Company shall not be liable in any way for any loss incurred by the Subscriber, and the Subscriber shall repay the usage fees by the payment method designated by the Company upon the Company’s request.
If the Subscriber fails to meet the payment deadline for usage fees, or there is a defect in the payment method or payment is not made, the Company may at any time terminate all or part of the agreement for use of the Service with the Subscriber, suspend any and all future use of the Service by such Subscriber and its Users, or delete the relevant User’s account.

Article 7 (Changes to and Discontinuation of Paid Plans; Revision of Fees)

The Company may change the contents of paid plans (including, without limitation, functions, limits, and conditions of provision), or discontinue, abolish, or reorganize paid plans.
The Company may revise the usage fees for paid plans (including price increases).
If the Company makes any material change that is important to Subscribers under either of the preceding two paragraphs (for example, a substantial reduction of functions, abolition of a paid plan, or revision of usage fees, including price increases), the Company shall, in principle, give notice in accordance with Article 20 of these Terms at least three months prior to the effective date.
If the Subscriber does not agree to the change described in the preceding paragraph, the Subscriber may cancel in accordance with the method prescribed by the Company by the effective date.
Unless otherwise provided, any revision of usage fees shall apply from the usage period commencing on or after the effective date (including any renewed subscription period).
If, in connection with any change to, discontinuation, abolition, or reorganization of a paid plan under the preceding paragraphs, the Company requests the Subscriber to take any reasonably necessary measures to continue using the Service, including reconfiguration of accounts, changes to settings, data migration, or the like, the Subscriber shall cooperate. If the Subscriber does not comply with such request, the Company may terminate provision of, or restrict use of, all or part of the former plan, former functions, or the Service related thereto.
The Company shall not be liable for any damages incurred by the Subscriber or any User due to the measures described in the preceding paragraph or any related changes to settings, data migration, reconfiguration of accounts, or other responses.

Effective and Revision Information

First Edition: Established and effective on January 1, 2013
Second Edition: Partially revised and effective on October 20, 2015; Backlog Terms of Use integrated into the Nulab Terms of Use
Third Edition: Partially revised and effective on December 19, 2016
Fourth Edition: Partially revised and effective on December 21, 2017
Fifth Edition: Partially revised and effective on March 13, 2018
Sixth Edition: Partially revised and effective on March 30, 2020
Seventh Edition: Partially revised and effective on June 10, 2020 (effective date for users who applied on or before June 10, 2020: July 14, 2020)
Eighth Edition: Partially revised and effective on August 7, 2020 (effective date for users who applied on or before August 6, 2020: September 11, 2020)
Ninth Edition: Partially revised and effective on January 12, 2021
Tenth Edition: Partially revised and effective on February 1, 2023
Eleventh Edition: Partially revised and effective on June 16, 2023
Twelfth Edition: Partially revised and effective on November 19, 2024 (including addition of the Special Provisions for Paid Users)
Thirteenth Edition: Partially revised and effective on April 8, 2026 (effective date for users who applied on or before April 7, 2026: May 7, 2026)

Previous Terms of Use (Backlog)

First Edition: Established and effective on June 1, 2005